Question 1

What documents are required for a remitter to open an account?

Accepted Answer

To open an account, you need to provide your basic personal information, residential address, and a valid ID issued by your registered remittance country (such as a passport, residence permit, or driver&#x27;s license). For details, please refer to the specific country guides. Once your account is successfully opened, you won&#x27;t need to resubmit these for future remittances; however, if your ID expires, please re-upload it.

Question 2

How much is the remittance fee?

Accepted Answer

New users enjoy zero fees on their first remittance. Subsequent fees are subject to the actual amount displayed on the order page.

Question 3

How long does it take for KoalaRemit to arrive?

Accepted Answer

If all information is correct, it can arrive in as fast as a few minutes, with most orders completed within 1 business day. Some orders may require manual review, or the bank may take an additional 24 hours to review transfers to a new account for the first time, bringing the processing time to approximately 1-3 business days. If it hasn&#x27;t arrived for a long time, please contact our online customer service for inquiries.

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